NO NEED TO WORRY, YOUR MATOA WATCH WILL BE FINE
MATOA watch is a timepiece accessory made from wood with a unique pattern and is different for each wood, so it has its own special features.
Thank you for choosing MATOA and joining us. Please select one of the button actions below according to your needs.
ANYTHING CAN HAPPEN WITHIN 1 YEAR, WE ARE ALWAYS READY TO HELP.
If you happened to do anything reckless with Matoa Timepiece on your wrist,
Accidentally break the watch chain, or break the glass, We are ready to repair for free as long as the one year warranty is still valid on your MATOA watch.
Customer satisfaction is MATOA main concerns, with that we provide you with several types of warranty which are:
* Lifetime Warranty for battery and crown.
* 6 Months Warranty for failure of clockwork (Movement).
* 1 Year Warranty for damage in the watch strap, body, shattered watch glass, buckle, and damage caused by water
* 7-Days Warranty: You could swatch your watch with the other model with the same price
* While stock last
* The claim will not apply if the watch is broken due to submerged in water
If your MATOA watch comes in a defective condition, we will replace your MATOA watch with a new one
Fill in the RMA form provided in
Write down the Biodata and Repair ID that will be obtained after filling in the RMA form in the packaging box which will be sent back to MATOA
Send package to Matoa House Bandung
(Check repair status on this page)
You will receive a repair schedule in your email after we receive your hour.
* Repair work schedule will be based on other customer`s repair queue, please check the schedule in your email.
MATOA RMA FORM
(RETURN MERCHANDISE AUTHORIZATION FORM)